Frequently Asked Questions
Orders, deliveries and customer service
How does placing an order on Maison Canisya work?
Our goal is for every customer to be completely satisfied with their purchase. If this isn't the case, please let us know and we'll do our best to find a solution with you.
What are the delivery times?
Delivery times vary between 2 and 4 working days.
Can I return a product if it doesn't suit me?
You have a right of withdrawal in accordance with applicable regulations. Return and refund conditions are detailed in our dedicated policies.
How to contact Maison Canisya customer service?
Our customer service is available by email via the "Contact" section. We are committed to responding to you attentively and diligently, with a focus on premium service.
Products, quality and manufacturing
Where are Maison Canisya products manufactured?
Our products are manufactured by carefully selected partners in Europe, using the required expertise. Each manufacturer is chosen for the quality of their materials and finishes.
What materials do you use?
We favor premium materials: wood, acrylic stones, treated metals, and durable, easy-care textiles. All are selected for their durability and safety for animals.
Do the products require any special maintenance?
Our products are designed for simple, everyday care. Specific recommendations are provided on each product page to help preserve their appearance and durability over time.
Do you offer limited edition collections?
Some items may be offered in limited quantities or renewed according to the collections, in order to preserve the exclusivity and quality of our selection.
The Maison Canisya universe and our commitments
What distinguishes Maison Canisya from other dog accessory brands?
Maison Canisya is a company dedicated to the well-being of dogs, offering accessories designed to combine comfort, aesthetics, and durability. Each creation is based on three fundamental requirements: respect for the dog's needs, timeless design for the home, and a rigorous selection of premium materials.
Are Maison Canisya accessories designed for the dog's comfort or for aesthetics?
The two are inseparable. The dog's comfort and safety are always the starting point, while the design is conceived to integrate harmoniously into their environment, without ever compromising daily use.
Does Maison Canisya rely on canine expertise?
Yes. The choice of products is based on solid canine expertise, founded on an in-depth knowledge of dog behavior, to offer items that respect its physical and emotional balance.
Are your products suitable for all breeds and body types?
Yes. The majority of Maison Canisya products are designed to fit a wide variety of breeds and body types. When specific requirements exist (size, weight, or recommended uses), they are always clearly indicated on each product page.
Is Maison Canisya a brand committed to the well-being of dogs?
Yes. Maison Canisya is committed to a responsible approach, carefully selecting materials, ensuring the quality of its partners, and practicing sustainable production. This approach aims to offer durable accessories that respect both the dog and its environment. In keeping with this commitment, €1 from every order is donated to animal welfare organizations to support the care, adoption, and well-being of dogs.
Do you have another question?
Contact us on our email contact@maisoncanisya.com , our dedicated team will respond within 2 working days.